Terms and conditions

The General Terms and Conditions of the online store crnuce-svetpohistva.si, operated by Trianova trgovina doo (hereinafter referred to as the provider), have been compiled in accordance with the Consumer Protection Act (ZVPot), with the recommendations of the Chamber of Commerce and Industry. We advise you to carefully read the General Terms and Conditions below before using the online store. By using the website crnuce-svetpohistva.si, you express your agreement with the stated terms and conditions. If you do not agree with the terms and conditions, please do not use the online store crnuce-svetpohistva.si. Trianova trgovina doo reserves the right to change the terms and conditions on the website crnuce-svetpohistva.si at any time. All changes are binding on customers, so we recommend that you regularly review the General Terms and Conditions.

Upon making a purchase, or correctly completing the order form for goods, every visitor to the online store crnuce-svetpohistva.si also becomes a user, or buyer.

The general terms and conditions address the provider’s operations, user rights, as well as the business relationship between the provider and the buyer.

The buyer is bound by the general terms and conditions that are valid at the time of using the website, as well as in the case of registration and at the time of purchase (submitting an online order). By using the website, the buyer accepts and agrees to all provisions of these terms and conditions, which also include all links as their integral parts, and confirms his/her familiarity with them and the privacy policy.ACCESS TO INFORMATION (summary of legislation)

The provider undertakes to always provide the buyer with the following information:

1. company identity (company name and registered office, registration number)
2. contact addresses that enable fast and efficient communication (email, telephone)
3. essential characteristics of the goods or services (including after-sales services and guarantees)
4. product availability (every product or service offered on the website should be available within a reasonable time)
5. conditions of delivery of the product or performance of the service (method, place and delivery date)
6. all prices must be clearly and unambiguously stated and it must be clearly shown whether they already include taxes and transportation costs
7. payment and delivery method
8. validity period of the offer
9. the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, whether and how much it costs the buyer to return the product
10. the complaint procedure must be explained, including all details of the contact person or customer service department

PAYMENT METHODS – payment terms

In the online store at the e-mail address crnuce-svetpohistva.si, the provider – allows the following payment methods:AFTER PRE-ORDER

For items with a delivery time of more than 10 working days or pre-order items (choice of colors, materials, layout), a 50% advance payment is required upon ordering.

1. According to the estimate,
2. By cash in our store on Cesta 24 junija 23, Ljubljana-Črnuče,
3. With a payment card online (Visa, MasterCard, Maestro, Diners),
4. With a Diners Club online payment card for a maximum of 36 installments,
5. Leanpay installment shopping in up to 48 installments,
6. Through the Stripe system.

UPON PICKUP/DELIVERY

1. With cash,
2. By payment card (Visa, MasterCard, Maestro, Diners),
3. With a Diners Club payment card for a maximum of 36 installments,

ONLINE

1. By payment card (Visa, MasterCard, Maestro, Diners),
2. With a Diners Club payment card for a maximum of 36 installments,
3. Through the Stripe system.

IN INSTALMENTS LEANPAY

The Leanpay system is a simple installment payment solution (loan approval depends on the borrower’s current debt and demonstrated payment discipline), which will help you avoid the time-consuming and tedious process of filling out numerous bureaucratic forms. The purchase process will take no more than five minutes of your time. All you need is your phone and the Leanpay app.

PAYMENT AFTER OFFER – with advance payment

If you want to pay for your order via an offer/proforma invoice, please indicate this on the order form. We will send you an offer or proforma invoice to your email address as soon as possible. You can then use this offer (via electronic banking, at a post office or bank counter, etc.) to pay for the ordered goods. Once the payment is reflected in our account, we will ship the goods to your address via a delivery service within the promised delivery time. However, if you have indicated personal collection in your order, we will contact you to collect the goods as soon as they are ready. We issue goods for personal collection at Cesta 24. junija 23, Ljubljana-Črnuče.

The provider issues an invoice on a durable medium, with itemized costs and information to the buyer on how to cancel the purchase and return the products, if necessary and possible.

The purchase agreement (order) is stored in electronic form on the provider’s server. One copy of this agreement is sent to the buyer in writing by email to the specified email address after the purchase has been successfully completed.PRICES AND DELIVERY TIMES

All prices in the online store crnuce-svetpohistva.si are listed in EUR and include value added tax (VAT). The prices published at the time of placing the order apply.

If the price of an item changes during order processing, the provider will allow the buyer to cancel the purchase.

The estimated delivery times published for individual products are estimated based on logistics data and stock information in our issuing warehouse or our suppliers’ warehouses. The estimated delivery times published at the time of placing the order apply.

If the delivery date changes during order processing, the provider will allow the buyer to cancel the purchase.

We strive for the shortest delivery times, so we order goods immediately after order confirmation or advance payment, but due to preventive measures taken by suppliers and between countries, there may be deviations.LAST PIECES OF FURNITURE

Last pieces – are products that have a reduced price for an indefinite period of time or until stocks run out. After placing an order, we will confirm the stock in the warehouse and place the order for processing. With last pieces, it may happen that the product is not a complete set or that it has minor aesthetic damage caused by storage or exhibition display. By confirming the order, the buyer expressly accepts these potential defects and agrees that such a product does not fully meet the objective requirements for the conformity of new goods under ZVPot-1. If the last piece is no longer in saleable condition, the company has the right to terminate the sales contract and return any funds already paid to the buyer. Reservation of the last piece is possible only with 100% payment of the order.PURCHASE PROCESS

The purchasing process is simple and fast, it takes place in Slovenian 24 hours a day, 7 days a week. The user can select and order products from the product list. He must follow 6 (six) quick steps:

1. Product selection – when ordering some products, the user must first select the appropriate dimension and color and only then add the product to the cart by clicking on the “Add to cart” link. The system informs the user that the product has been successfully added to the cart. If they want to continue shopping, they click on the “Continue shopping” link and return to the online store.
   If the user wants to complete the purchase, they click on the “Proceed to checkout” link on the right and the system takes them to the shopping cart, where they can purchase the product.
2. Cart overview – on the screen, the user can review the items that he has previously added to the cart. For each product, he can change the desired quantity (by clicking on the “+” or “-” symbols) or remove the desired product from the cart (by clicking on the “trash can” symbol). Under the selected products, the purchase amount excluding VAT, tax and the total purchase amount are listed.
3. Delivery address – after a successful purchase, the user must enter a delivery address. After entering the address, the system redirects the user to the delivery selection page.
4. Delivery and Terms of Business – The user selects the delivery method. To continue the purchase process, they must also agree to and accept the terms of business; this is done by checking the box in front of the text “I agree to and accept the terms of business.”. The payment selection page follows.
5. Payment selection – In this step, the user is shown the payment methods with which he can make a purchase. The user can find more information about payments and payment methods in the section “Payment methods – payment terms”.
6. Review and finalize the order – In the last step, the user can review the information about the ordered products, the delivery method and the payment for the product. To confirm the order, the user must click on the “Confirm order” link and thus complete the purchase process.

If the order is successfully submitted, the user will see the text “Your order has been placed” on the website. In addition, the user will receive an email to the provided email address with the order details and a message that the order has been accepted. This means that the order has not yet been finally confirmed or shipped!

The order is finally recorded and sent for processing only when the buyer receives a payment confirmation message to their email address.

When paying by bank transfer, the buyer will receive an invoice and information on how to transfer the funds to the seller’s account via email. The order will only be shipped when the seller receives the full purchase amount from the buyer.RIGHT OF WITHDRAWAL FROM PURCHASE, RETURN OF GOODS

The consumer has 14 days to notify the company that they are withdrawing from the contract , without having to give a reason for their decision.

The CONSUMER must return the received goods no later than 14 days after the notification of withdrawal from the contract. The goods may be returned or handed over to the company or a person authorized by the company to collect the goods, unless the company offers to collect the returned goods itself. In connection with the withdrawal from the contract, he only covers the costs of returning the goods or digital content supplied on a tangible data carrier , unless these costs are covered by the company or unless the company informs the consumer in advance that he will be charged the cost.

The COMPANY must return all payments received, including postage, no later than 14 days after receiving the notice of withdrawal (excluding payments made by the consumer, e.g. to the bank for a transfer). The Company may withhold the refund of payments received until the returned goods have been received or until the consumer provides proof that he has sent the goods back (unless the Company offers to collect the returned goods himself). The refund to the consumer shall be made using the same means of payment as the consumer used, unless the consumer has expressly agreed to the use of another means of payment (e.g. agreed to the Company’s proposal received) and the consumer does not incur any costs as a result.

WHAT IS THE COST OF RETURN?

The return cost is fixed and does not depend on the order amount and product:

• Return to our warehouse: €15
• Return with our delivery service: €30
• If you had a personal pickup and are returning the product in person, then the return cost is €0.

WHAT IS THE RETURN PROCEDURE?

Return to our warehouseBefore returning the product to our E-mail: 

info@crnuce-svetpohistva.si , please send the following information:

1. Fill out the link to the withdrawal form (14 days) ,
2. A copy of the invoice for the item you are returning,
3. Packaging images,

You must protect the item with the original packaging or packaging that can protect the item in the same way as the original packaging to avoid damage during transport.Bring the item to our warehouse at Cesta 24 junija 23, 1231 Ljubljana-Črnuče, and be sure to bring the invoice and the completed return form.Return by mailShipping costs are always covered by the sender, unless otherwise agreed in advance. We do not accept shipments with a ransom. Before returning the product to our E-mail: 

info@crnuce-svetpohistva.si , send the following information:

1. Fill out the return form ,
2. A copy of the invoice for the item you are returning,
3. Packaging images,

You must protect the item with the original packaging or packaging that can protect the item in the same way as the original packaging to avoid damage during transport.Send the item to the following address: Trianova doo, Cesta 24 junija 23, 1231 Ljubljana-Črnuče.Return with our delivery serviceReturn costs are always covered by the sender, unless otherwise agreed in advance. Before returning the product to our E-mail: 

info@crnuce-svetpohistva.si , please send the following information:

1. Fill out the return form ,
2. A copy of the invoice for the item you are returning,
3. Packaging images,

You must protect the item with the original packaging or packaging that can protect the item as well as the original packaging to avoid damage during transportation.Once we have received all the information from you, we will contact you to arrange a date and time for arrival and pick up the item.

USAGE COSTS (depreciation)

The consumer may only examine and test the product to the extent strictly necessary to determine its nature, characteristics and functioning (as in a physical store). When the product is used beyond this extent (e.g. sleeping on a mattress for several days, partial or complete assembly of furniture), the company may reduce the refund amount proportionately due to the diminished value of the product.

A deduction is only permissible if the consumer has been clearly informed about the right of withdrawal and the consequences of excessive use before the purchase. The deduction must be reasonable, justified and documented (not punitive).General accounting rules

• We assess the actual condition of the product upon return (visual inspection, functional test).
• The deduction is based on the costs of returning the item to a saleable condition (cleaning, new packaging, replacement parts) and the reduced market value due to use or damage.
• We always prepare a report on the condition with photos and a statement of costs.
• If the consumer returns the product undamaged, with all accessories and in appropriate packaging, the deduction is generally €0.

Assessment process

1. Receiving and photographing the product, packaging and accessories.
2. A note about signs of use (scratches, screw holes, stains, odor, etc.).
3. Calculation: (a) rehabilitation costs + (b) percentage depreciation due to use.
4. We send the consumer a written explanation with the calculation and amount of the refund.

Examples and typical deduction scales

The scales below are indicative. The final deduction is determined based on the actual condition, cleaning/packaging costs and any missing parts.Mattresses

We recommend using a protective cover when testing. Mattresses can be returned even if the packaging has been opened; a reasonable discount will be applied if there are signs of use.

Note: For hygiene reasons, we reserve the right to have the property professionally cleaned. The cleaning fee is an integral part of the calculation.Cabinets and other furniture

During assembly, there are screw marks and open packages. Keep all screws, accessories and packaging materials – missing parts increase the deduction.

If new original packaging or replacement parts are required, their documented cost is added to the deduction.When is there no deduction?

• If only a necessary test has been performed as in the store and there are no traces of use.
• If the consumer was not properly informed about the right of withdrawal and the consequences of excessive use before the purchase.
• If the decrease in value is due to an error, damage during delivery or incorrect information from us.

WHICH ITEMS CANNOT BE RETURNED?

• in contracts whose subject matter is goods that have been manufactured according to the consumer’s precise instructions or that have been adapted to his personal needs.
• If the order is placed by a legal or natural person engaged in a gainful activity, regardless of its legal organizational form or ownership, the provisions of this chapter do not apply to it. In these cases, we will consider your requests for the return of goods individually, taking into account all the reasons and circumstances, as well as the options provided to us by our suppliers, to the greatest extent possible.
• Products with physical damage that occurred when the buyer brought the product into the apartment or did not assemble it professionally.

REFUND

The company must refund the payments immediately or at the latest within 14 days of receiving the notification of withdrawal from the contract. The seller returns the payments received to the consumer using the same means of payment as the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result.

If the purchase price was paid in cash, the refund will be made exclusively by transfer to the consumer’s transaction account (TRR), which the consumer must indicate on the refund form.

Cash refund is not possible.How do I properly check if the item fits me so that I can still return it?

When you receive the item, first make sure that the packaging is undamaged and carefully remove the packaging. Keep the packaging until you are sure that the item suits you and works without any problems. Check its basic functions without removing the protective films. Only remove them when you are absolutely sure that you intend to keep the item.

The consumer may not use the goods without hindrance until withdrawal from the contract. However, he may inspect and test the goods to the extent strictly necessary to determine the actual condition.DAMAGED GOODS

In the event of visible damage to the packaging or goods, the buyer’s complaint must be submitted to the provider or delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment. In the event that the package is physically damaged, missing contents or shows signs of opening, or the products in the package are damaged, and the buyer has nevertheless accepted such a package, the buyer must initiate the complaint procedure with the delivery service or the provider. We will ensure that the complaint is resolved as soon as possible. We recommend that the buyer inspect the package and check the contents in the presence of the delivery person before accepting it.WARRANTY AND COMPLAINTS

I RECEIVED A DAMAGED ITEM

If upon receipt of the shipment you notice that the item or shipment is physically damaged, missing contents, or shows signs of being opened, then:Delivered by Slovenian Post

1. You can file a claim for compensation with the Slovenian Post Office yourself. If you initiate the claim yourself, you must bring the shipment (packaging + contents) to your home Post Office, which delivered the item, no later than 30 days after receiving the shipment. You
   must fill out a Report on Damaged Shipment at the Post Office, which you must also sign. After receiving all necessary documentation, a claim for compensation is submitted to the Slovenian Post Office.
2. If you would like to initiate the procedure through us, please contact us at 064 277 477 or via the online form , where you will arrange to pick up the damaged package at your address. When you pick up the package, you will also fill out a Damaged Shipment Report. When reporting damage, we will also need photos of the package, (inner) packaging, damaged item, postage label, and a description of the damage.
3. The claim is processed by a commission at Pošta Slovenije and, based on the response or approval, the buyer is refunded the purchase price or ordered a new item. We strive to resolve the claim as soon as possible.

Delivered by Our Delivery Service

1. Take pictures of the product/element to clearly show any damage,
2. Packaging images,
3. Attach a picture of the assembly instructions, first circle the element that is damaged,
4. Submit a complaint request via the online form :
   • Name and surname of the buyer,
   • Address,
   • Phone,
   • Order number,
   • Invoice date of the item received,
   • Title of the submitted item,
   • A detailed description of the reason for the warranty return,
   • Pictures of the damage/product,
   • Picture from the assembly instructions,
   • Packaging pictures.
5. Wait for a response from our service center,
6. If the item is of standard dimensions, then send it to us by mail. Protect the item properly before handing it over to the carrier. You must protect the item with the original packaging or packaging that can protect the item in the same way as the original packaging, in order to avoid damage during transport. Do not forget to attach the form with the information and a copy of the invoice.
   Shipping address:
   Trianova doo, Cesta 24 junija 23, 1231 Ljubljana – Črnuče.
7. If the product is larger in size, we will contact you regarding delivery/exchange.

I WANT TO CLAIM THE WARRANTY

What is the procedure?

1. Make a picture of the assembly instructions, first circle the element that needs to be replaced,
2. Take pictures of the product/element to clearly show any damage,
3. Packaging images,
4. Via the online form ,
5. Wait for a response from our service center,
6. If the item is of standard dimensions, then send it to us by mail. Protect the item properly before handing it over to the carrier. You must protect the item with the original packaging or packaging that can protect the item in the same way as the original packaging, in order to avoid damage during transport. Do not forget to attach the form with the data and a copy of the invoice.
   Shipping address:
   Trianova doo
   Cesta 24 junija 23
   1231 Ljubljana – Črnuče
7. If the product is larger in size, we will contact you regarding delivery/exchange.

What do I need to fill out via the online form?

1. Name and surname of the buyer,
2. Address,
3. Phone,
4. Order number,
5. Invoice date of the item received,
6. Title of the submitted item,
7. A detailed description of the reason for the warranty return,
8. Product images,
9. Picture from the assembly instructions,

GUARANTEE

• Items have a warranty if stated so on the warranty card or invoice.
• The warranty is valid subject to following the instructions on the warranty card and upon presentation of the invoice.
• Do not throw away the original packaging until you have assembled the furniture. In the event of a complaint, we will need additional information, which can be found on the product packaging.
• Warranty periods are stated on the warranty cards or on the invoice.
• Warranty information is also listed on the product presentation page.
• If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the provider who will provide up-to-date information.
• Based on the warranty, the consumer can request free repair of the defect from the guarantor (manufacturer, importer or seller) within the warranty period.
• If the company does not correct the defect within a total period of 45 days, the consumer may request a replacement for a new, flawless product.
• If the company does not rectify the defect and does not replace the product, the consumer may withdraw from the contract and request a refund of the purchase price from the seller or request a proportional refund of the purchase price.
• Therefore, if repair of the product under warranty is not possible or takes more than 45 days, the consumer can request a replacement for the same new, flawless product.
• If such a product is no longer available or can no longer be supplied (and therefore the request for replacement would be impossible to fulfill), the customer may withdraw from the contract and request a refund of the purchase price from the seller.

WARRANTY DOES NOT COVER

• Inappropriate uses – inappropriate basis or purposes of use,
• Defects and damage caused by improper assembly of the product,
• Premature wear caused by incorrect assembly,
• If the buyer did not follow the instructions for use,
• If the buyer has handled the product in an unprofessional or negligent manner,
• If the product has been used in an unsuitable environment (cold, heat, humidity, dust…),
• Physical injuries,
• Wear and tear due to use,
• Defects resulting from incorrect, inappropriate and negligent use of the item, mechanical damage (e.g. damage caused by sharp objects, twisting, squeezing, falls, etc.).

The warranty also does not cover defects caused during transport after delivery, defects due to incorrect installation or maintenance, mechanical defects caused by the user or as a result of normal long-term use, defects caused by electrical surges (including lightning strikes), force majeure, inadequate cleaning, etc. We do not guarantee any damage (loss of profit, business interruption, etc.) resulting from the use or inability to use the product. In the event that the warranty claim is unjustified, the buyer is obliged to pay the incurred costs.

ENFORCEMENT OF NON-CONFORMITY OF GOODS

The chapter on non-conformity of goods applies to sales contracts concluded after the Consumer Protection Act came into force (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1), i.e. after and including the date 26.01.2023.

The seller is responsible for any non-conformities that the goods had at the time of delivery.

The seller is not liable for non-conformity of the goods if the seller has specifically informed the consumer that an individual property of the goods deviates from the objective requirements for conformity and the consumer has expressly and separately accepted this deviation (used goods).

If the installation is an integral part of the sales contract and is carried out or is the responsibility of the seller, any lack of conformity resulting from incorrect installation of the goods shall be considered a lack of conformity of the goods.

If the consumer incorrectly installs goods that he has to install himself due to inadequate installation instructions provided by the seller or, in the case of goods with digital elements, by the seller or the company supplying the digital content or digital service, any lack of conformity resulting from the incorrect installation of the goods shall be considered a lack of conformity of the goods.

The seller is liable for any lack of conformity of the goods that becomes apparent within two years of the delivery of the goods (the first year the burden of proof is on the seller, the second year the burden of proof is on the buyer).

If the subject of the sales contract is used goods, the seller and the consumer may agree on a shorter period of the seller’s liability, but not less than one year.

The consumer (natural person) may exercise their rights arising from non-conformity if they notify the seller of the non-conformity within two months from the date on which the non-conformity was discovered.

If the existence of non-conformity of the goods is disputed, the seller shall notify the consumer in writing within eight days of receiving the claim.

The chapter on non-conformity of goods applies to sales contracts concluded after the Consumer Protection Act came into force (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1), i.e. after and including the date 26.01.2023.

FURNITURE USER GUIDE

• The furniture must be assembled according to the enclosed instructions. The product is intended for indoor use, with a normal temperature of 18 – 23 °C and 55 – 75% relative humidity.
• Furniture must be at least 100 cm away from the heat source and protected with a heat insulator. The furniture is intended for normal use and cannot withstand excessive loads.
• Fabrics should be cleaned and protected with products intended for and suitable for the product material.
• Clean wooden parts of the furniture with a soft cloth or cleaning products intended for cleaning wooden furniture.
• Clean chrome parts with chrome surface cleaner, and plastic parts with a dry or slightly damp cloth.
• Furniture should be moved so that it is lifted by two people and does not slide on the floor.
• The floor must be flat, otherwise the base must be additionally padded to prevent wrinkling or damage to the floor coverings.

TRANSPORTATION COST IN SLOVENIA

FURNITURE DELIVERY COST IN SLOVENIA – €0

The delivery vehicle must have free access to the entrance, otherwise the delivery will be made at the nearest location where unloading is possible.

The cost of transportation is uniform throughout Slovenia.

DELIVERY TIME

• Our delivery
  Delivery is made during the week by 4:00 PM to the address you enter when placing your order.
  We will call you one day before delivery and inform you of the approximate delivery time.
• Pošta Slovenije
  Delivery is made during the week until 4:00 p.m. to the address you enter when placing the order.
  If you are not at home at the time of delivery, the Pošta Slovenije delivery person will leave a message on the basis of which you will arrange for a redelivery or collection. If Pošta Slovenije delivers, the goods will be waiting for you to collect at the nearest postal unit.

DELIVERY SPEED

How quickly your ordered goods will arrive depends on many factors.
If the ordered goods are in stock in our warehouse and you place your order by 10 am, the goods will be shipped from our side the same day.
If we do not have any of the ordered items in stock, your shipment will be shipped the same day as we receive the items in stock.
Our sales representatives will inform you via email or phone about the stock status, the estimated delivery time and the delivery time.
Delivery is made by the delivery service, usually the next working day from the day of dispatch, but no later than within three working days.

Due to force majeure, or unforeseen events beyond our control (road conditions, delivery vehicle breakdown, driver illness, etc.), the agreed delivery time may be extended. We will inform you of this as soon as possible.

PERSONAL PICK-UP

Address: Cesta 24. junija 23, 1231 Ljubljana Črnuče

After you have previously placed an online order, where you have selected personal pickup as the delivery/collection method, we will prepare the goods for your orders within the agreed delivery time at the specified pick-up location, the operating hours are written below on each page. As soon as the products are ready, we will notify you by email, SMS message, or call to your phone number.FURNITURE ASSEMBLY

Do you want to renovate your apartment or house, but you don’t have enough time to assemble furniture? In this case, we can provide you with the contact information of external partners who deal with furniture assembly. Furniture assembly is in most cases very demanding, so it is best to have it done by experienced professionals.

Notice: crnuce-svetpohistva.si does not perform furniture assembly and does not assume any responsibility for it. Our task is to deliver the furniture to you and, if necessary, provide the contact information of an external contractor, with whom you can then agree on the conditions and implementation of the assembly. The selected contractor is fully responsible for the quality and implementation of the service.

040 193 267 – Moving service Premik, Primož Resnik spE-mail: 

info@crnuce-svetpohistva.si

COST OF FURNITURE ASSEMBLY IN SLOVENIA

INSTALLATION ORDER PROCEDURE

Order furniture at crnuce-svetpohistva.si write in the note that you need furniture assembly,1-2 days before delivery, you will receive 1 more call from Svetpohistvo, in which you will confirm the delivery time,We will inform the external contractor that you need furniture assembly. We will provide you with the contractor’s contact information so that you can arrange with them when you need assembly,Our delivery service delivers your furniture,The installers come and assemble the furniture.SECURITY AND RIGHT TO PRIVACY

The administrator of the website crnuce-svetpohistva.si, the company Trianova trgovina doo, is obliged to protect the personal data of its users in accordance with the Personal Data Protection Act. For our own needs, we collect the data that you enter into the forms on crnuce-svetpohistva.si (for example, name, surname, address, email address…)

Each user is assigned their own session ID at the beginning of their visit to monitor their shopping cart and monitor settings that the user actively enters, such as results/content sorting settings.

We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. The data is stored on servers protected by a password and with limited access. The online store crnuce-svetpohistva.si takes good care of the security of your personal data and respects your choices for their intended use. Personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable Slovenian ZVOP-2 . Under no circumstances will the user’s data be transferred to a third party, unless this is necessary to fulfill the order (e.g. only the delivery address is provided to the delivery service).COMMUNICATION

The provider may contact the user via means of distance communication only if the user does not expressly object to this.

Promotional emails must contain the following components:

• must be clearly and unambiguously marked as advertising messages
• the sender must be clearly visible
• Various campaigns, promotions and other marketing techniques must be marked as such. The conditions for participating in them must also be clearly defined.
• The user’s wish not to receive advertising messages must be respected.

DISCLAIMER

The provider makes every effort to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, their availability and price may change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the buyer of the changes and allow him to cancel the order or replace the ordered item. All product photos are symbolic and do not guarantee the characteristics of the product.

When supplying items that Trianova doo does not have in stock in its own warehouse, Trianova doo is exclusively bound to the supply by its suppliers and the time in which these suppliers can deliver the items to Trianova doo. If the delivery time is very long and the buyer does not want to wait, the buyer can notify Trianova doo, who will remove the item from the order and return any funds already paid to the buyer, and at the buyer’s choice, either deliver the remaining items from the order or cancel the entire order. If the supplier does not confirm the availability of the ordered items to Trianova doo for items that are stated to be in stock with the supplier no later than two weeks from the date of placing the order, Trianova doo may reject the buyer’s order on the grounds that the item is not available with the supplier. The buyer’s order ceases to be valid on the date of rejection. Trianova doo does not assume any liability for damage resulting from longer delivery times or non-delivery of items that Trianova doo does not have in stock in its own warehouse.COMPLAINTS AND DISPUTES

• The provider complies with applicable consumer protection legislation.
• In case of complaints, disputes, or problems, the buyer can contact the provider by phone at 064 277-477, or by email at info@crnuce-svetpohistva.si . The complaint handling process is confidential.
• For cases of delivery complaints, warranty claims, and material defects, you can find information and detailed instructions regarding the complaint process on the website crnuce-svetpohistva.si, in the lower part of the website.
• The provider responds to all complaints by email or telephone as soon as possible and within the framework of legal obligations depending on the type of complaint.
• The Provider is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the Provider makes every effort to resolve any disputes amicably.
• If the dispute cannot be resolved, the court in Ljubljana is competent to resolve the dispute.
• The Out-of-Court Resolution of Consumer Disputes Act (Official Gazette of the Republic of Slovenia, No. 81/2015; hereinafter referred to as the Out-of-Court Resolution Act) entered into force on 14 November 2015. The Out-of-Court Resolution of Consumer Disputes Act regulates the out-of-court resolution of domestic and cross-border disputes between companies and consumers through the mediation of an out-of-court consumer dispute resolution provider (hereinafter referred to as the IRPS provider).

In accordance with Article 32 of the Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS), the Provider hereby informs that it does not recognize any IRPS provider as competent to resolve a consumer dispute that a consumer may initiate in accordance with the ZIsRPS. Consumers can find a list of IRPS providers on the AJPES website: https://www.ajpes.si/irps/seznam .

The provider enables online shopping in the Republic of Slovenia and publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. https://webgate.ec.europa.eu/USE OF ARTIFICIAL INTELLIGENCE

Using a chat bot

Our website includes the use of artificial intelligence (chat bot), which is intended to provide basic information, help with product searches, and answer general questions from users. The chat bot is for informational purposes only and is not a substitute for professional or personal advice .

Limitation of liability

The information provided by the chat bot is based on data in the system and is not always complete or up-to-date. The provider does not accept responsibility for any damage or loss that may arise from reliance on such information. For accurate information on products, prices or stock, please contact our sales staff directly or check the information on the website.

Data protection

When using the chat bot, data that users voluntarily provide may be processed. This data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable Slovenian ZVOP-2 . Personal data is not provided to third parties without the user’s express consent.LEGAL NOTICE

The online store crnuce-svetpohistva.si and all data, product images and graphics displayed on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. Trademarks and logos of recognized companies are owned by them.

Information about the controller can be found on the About the company link, where all contacts for communication regarding all articles of the terms and conditions are listed.

Company headquarters:
Trianova trgovina doo
Cesta 24 junija 23
1231 Ljubljana-Črnuče
Store: Cesta 24 junija 23

TRR: SI56 3000 0002 7630 971 SABRSI2X Sberbank dd
VAT ID: SI89916026
Taxpayer: YES
Registration number: 6786057000
Filing number with the District Court in Ljubljana: 2015/7576