Here you can learn why we ask you to provide your personal data when using our online store and how we process your personal data.

The online store crnuce-svetpohistva.si – Trianova trgovina doo (hereinafter referred to as the store) takes the security of your data very seriously. On the website, we collect contact information and some personal data of those individuals who have visited our online store and want to obtain more information about our products and for this purpose contact the store via the form on the website, by telephone or using an internet communication system (e-mail, Skype, Whatsapp, Viber, Facebook and others).

1. Principles followed by the store when processing personal data:

  • We collect, process and store personal data in a lawful, correct and transparent manner;
  • Before accepting personal data, we have identified explicit and legitimate purposes for its collection, processing and storage; we do not process data that is incompatible with these purposes;
  • We collect, process and store personal data only with the consent and on the basis of the consent of the personal data subject; we always process personal data in accordance with the scope of use, the nature, method and time of processing and storage of personal data;
  • The subject of personal data is responsible for the validity, accuracy and adequacy of personal data;
  • We store personal data in a form that allows identification of the data subject only for as long and to the extent necessary for the processing of the personal data;
  • We ensure the destruction or depersonalization of personal data after the purpose of the processing has been achieved or in the event of a request for destruction or depersonalization by the subject of the personal data, unless we are obliged by law to continue to store this data.

2. The store collects, processes and stores personal data for the following purposes:

  • To provide store communication via the online contact form and other internet communication systems;
  • To conduct personal and anonymous analysis in accordance with the stated interests of the personal data subject about the subject of the company’s activity;
  • For marketing store services;
  • To conduct surveys, campaigns and research;
  • To create internal statistical reports for further development of the trade.

3. What personal data does our store collect:

  • You can use most of the store’s online resources (website, Skype, Whatsapp, Viber, Facebook, and more) passively without revealing your identity.
  • For business purposes, we collect the following user data:
    1. first and last name,
    2. address and place of residence,
    3. email address (your username),
    4. contact telephone number,
    5. password in encrypted form,
    6. and other data that users enter into forms on the crnuce-svetpohistva.si website
  • We would like to point out that the list of information we collect may vary depending on which online communication system you use.
  • The decision about what information you provide to the store is always yours. The store collects only the personal data that you provide to us voluntarily and directly. We are also always ready to tell you exactly what information is needed for the store to provide you with the service you are interested in.

4. Cookies

  • Cookies are service data files that facilitate repeated access to our online store.
  • Cookies store individual user settings that the user specifies when visiting the online store.
  • These files are stored on computers and other devices that you use to access websites. You can always delete cookies or disable their use in your browser settings.

WHAT ARE COOKIES?

  • Cookies are small text files that are downloaded to your computer when you visit our website. Cookies are stored in the file directory of each web browser. The next time you visit the website, the browser will read the cookie and pass the information to the website or other entity that set the cookie.

TYPES OF COOKIES

  • Strictly necessary cookies: We do not need your permission to install them. They are essential for the website to function properly and without them, the actions you want to perform on our website would not work properly.
  • Experience cookies: These cookies are designed to collect data to improve the performance of the website. They collect data on how the website is visited, but do not collect information that could identify the user, as this is anonymized.
  • Functional cookies: These cookies help the website remember your settings and choices (username, language, region, etc.) and provide advanced, user-friendly features. These cookies may allow you to track your actions on the website, but the data collected is anonymized.
  • Third-party tracking and advertising cookies: These cookies are set and hosted by third parties. Tracking cookies are associated with third-party services, such as “Like” and “Share” buttons, and may allow you to track your online activities. Advertising cookies allow you to see ads that are tailored to your interests. To learn more about these technologies and how they work, please visit the relevant website, such as www.allaboutcookies.org.

WHY AND HOW DO WE USE COOKIES?

  • We use cookies as a tool to provide you with a more pleasant experience when visiting our website. With the cookies we set, we try to determine which content on our website interests you, so they remember you when you return to it. They can be used to collect information about the way you use our website and consequently adapt its content on your next visit. Cookies do not store information that would allow the identification of individual persons, namely we only use encrypted information that we collect with cookies. The cookies we use do not harm your computer.

WHY ENABLE COOKIES?

  • To fully utilize the functionality and content of our website, you must enable cookies. If you do not enable cookies, your visit to our website may be limited in functionality and user experience.

WHICH COOKIES ARE INSTALLED WHEN YOU VISIT OUR WEBSITE?

The table below describes the cookies that are installed when you visit our website:

  • Google Analytics _utma Distinguishes between individual users and sessions. Assigns an anonymized number to each search engine to track the number of visits and contains information about the time of visit. 2 years after installation/update
  • Google Analytics _utmb The _utmb and utmc_ cookies work together. The first records the time of arrival to the page, and the second records the time of departure from the page. 30 minutes after installation/update
  • Google Analytics _utmc The _utmb and utmc_ cookies work together. The first records the time of arrival to the page, and the second records the time of departure from the page. After the end of the browser session
  • Google Analytics _utmz This cookie records where the visitor came to our website from, which search engine and keyword they used, which link they clicked on and the geographical location when visiting the website. This way it is known which source, medium and keywords can be attributed to achieving the website traffic goal. 6 months after installation/update
  • Google maps and Youtube PREF The cookie is set when you view the location of your seat on our website, and is set by Google maps to personalize ads on Google sites, such as Google search, especially if you are not logged in to your Google account. Google also uses cookies to serve advertising outside of Google sites. The cookie is also used to help Google display ads that are more relevant to users and generate higher revenue for publishers and advertisers. Cookies are also used to select advertising based on what is most relevant to the user, to improve reporting on the performance of advertising campaigns, and to prevent the display of ads that the user has already seen. 2 years
  • Social media cookies __atuvc This cookie is set by a plugin to share content on our website with the social networks Facebook and Twitter. It counts the number of times content from our website has been shared with these networks. 2 years
  • You Tube YSC and VISITOR_INFO1_LIVE These cookies enable you to view embedded videos on our site. 1 and a half years
  • You can find additional information about Google Analytics cookies at this link. Data obtained with Google Analytics is not shared with third parties and is therefore considered to be 1st Party cookies according to the Information Commissioner.

5. Security of access to personal data in the store

  • To protect personal data submitted through forms on the website, the store uses a specialized HTTPS protocol to encrypt data transmission.
  • Before transmission, data is protected using an SSL certificate, which provides encryption to maintain the confidentiality and integrity of the message.
  • The personal data of the store’s customers is stored electronically on servers in the corporate warehouse. The warehouse has an access control system, an audit system and anti-virus protection.

6. Statistical analysis

  • The online store uses tools for statistical analysis of input data in order to improve the quality of the services provided.
  • We store data about visits to the online store on the web server in so-called electronic logs (log files).
  • To collect and analyze data on the website and to increase the effectiveness of our advertising campaigns, our website uses external web analytics services provided by Google Inc., Yandex and Facebook.
  • External web analytics service providers store service data files on client devices for the purpose of analyzing the use of the website by visitors. If you do not want these providers to use information about your activities in our online store, you can deactivate JavaScript in your browser. However, in this case, you cannot use external information sources published in our online store.

7. External sources of information

  • The Google Maps mapping service from Google Inc. is used to display interactive maps and view driving directions to our store.
  • Our store pages on social networks Facebook and Instagram, where we publish current information.
  • Buttons with links to various social networks such as Facebook, Instagram, Google+ and the like.
  • The use of external information sources is regulated by the operators of the relevant resources: website, social network, service, etc. Regardless of the circumstances and data transferred from our website, external operators do not have access to the personal data of visitors to our online store.

9. Precautions

  • As part of the decisions we have made to protect personal data, our experts have also implemented certain technical and organizational measures to protect against intentional or unintentional data manipulation, unauthorized access, and the alteration or destruction of information.
  • The transfer of our customers’ data from the online store is carried out via an encrypted communication channel using an SSL certificate. The devices we use to store data are equipped with systems for authentication, authorization and audit of employee access, and are protected by firewalls and anti-virus software.
  • However, we would like to emphasize that data transmission over the Internet is always associated with certain security risks. Information packets traveling from the sender to the recipient over the Internet pass through several intermediate switching nodes (computers). The level of access to these switching nodes is regulated by their owners. The use of such technical solutions therefore excludes absolute protection of transmitted information packets from access by third parties.
  • Consequently, when using Internet services to transfer confidential documents, you must also be aware of your responsibility for protecting the data sent.
  • We advise you to protect your data from misuse by using encryption, passwords or other means. However, we recommend using regular mail to send confidential documents.

10. Retention periods for personal data in the store

  • The store stores personal data until the date of a written request for deletion of the data by the personal data subject.

11. Transfer of personal data to third parties

  • The store does not disclose or transfer the obtained personal data to unauthorized third parties, except in cases where this is required by law. Authorized representatives of the store collect, process and store personal data in accordance with the company’s personal data protection policy.
  • Within the scope of legal jurisdiction, your personal data may be disclosed to the following data users:
    • to postal service providers, shipping service providers and logistics/delivery services for the purpose of fulfilling your order;
    • distributors, suppliers of goods and authorized service providers;
    • accounting services, law firms and other providers of legal and business advice;
    • providers of file and data media destruction services;
    • to information technology service providers in the context of software servicing and maintenance;
    • the administrator and manager of the website;
    • cloud computing service providers and email providers;

12. Your rights in relation to the personal data you have provided to the store

  • Each data subject has the right to receive information from the store about which personal data about him/her is being processed and stored. He/she also has the right to copy, supplement and correct personal data and to request the restriction of their processing and storage. The subject also has the right to have his/her data transferred or deleted from the store’s database in whole or in part.

13. Contact the store in case of questions related to personal data To receive additional information regarding your personal data and to send any messages with your wishes to perform any actions with them, you can write to us at the email address: info@crnuce-svetpohistva.si or call 064 277-477.

Published: May 25, 2018